General Refund Policy

At selymaridovynqa, we believe in providing exceptional educational experiences in personal finance literacy. However, we understand that circumstances can change, and sometimes a refund may be necessary. This policy outlines the conditions under which refunds are available and the process for requesting them.

Our refund policy covers all educational programmes, workshops, and digital resources purchased through our platform. We've designed this policy to be fair to both our students and our organisation, ensuring that everyone understands their rights and responsibilities when it comes to refunds.

Refund Eligibility Criteria

Refunds are available under specific circumstances. For online courses and digital materials, you may request a full refund within 14 days of purchase if you have completed less than 25% of the course content. For live workshops and seminars, refunds are available up to 7 days before the scheduled start date.

We also offer refunds in cases where technical issues prevent access to purchased content for more than 72 hours, provided our technical support team has been contacted and unable to resolve the issue. Medical emergencies or significant life changes that prevent participation may also qualify for consideration on a case-by-case basis.

Refund Processing Timelines

Special Circumstances

We recognise that unexpected situations can arise. Medical emergencies, job loss, or family circumstances that significantly impact your ability to participate in our programmes will be considered for refund outside of standard timelines. Documentation may be required to support such requests.

For students experiencing financial hardship, we also offer payment plans and deferrals as alternatives to refunds. Our goal is to make financial education accessible whilst maintaining the sustainability of our programmes. Contact our support team to discuss available options that might better suit your situation.